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Order overview
GENERAL TERMS AND CONDITIONS ONLINE STORE POLICIES
Critical To Quality S. de R.L. de C.V. (CTQ)
- Tax ID (RFC): CTQ010426PB6
- Av. Alfonso Reyes 2615, Suite 901
- Col. Del Paseo Residencial, Monterrey, Nuevo León, ZIP Code 64920, Mexico
- Tel. +52 81 8311 6800 | ventas@ctq.com.mx
- Last updated: [February 19, 2026]
1. Identification of the Supplier
The online store is operated by Critical To Quality S. de R.L. de C.V, in accordance with the Mexican Federal Consumer Protection Law and other applicable regulations in Mexico.
2. Acceptance of Terms
By placing an order, the user expressly agrees to these Terms and Conditions. Clicking the “Complete Purchase and Pay” button constitutes contractual consent.
3. Products
CTQ commercializes industrial equipment manufactured by Horner. Product availability is subject to inventory levels and manufacturer specifications.
4. Prices, Currency, and Exchange Rate
All prices published in the online store are expressed in U.S. Dollars (USD).
Payment may be made in Mexican pesos (MXN), using the exchange rate published in the Diario Oficial de la Federación and in effect on the date the corresponding payment is made.
5. Shipping Policy
Shipping is available within Mexico. Estimated delivery time is 2 to 5 business days. Delays caused by force majeure events or courier services are not attributable to CTQ.
6. Horner Warranty Policy
Manufacturer’s direct warranty: 2 years from the date of manufacture or 18 months from commissioning, whichever occurs first.
An RMA (Return Merchandise Authorization) procedure is mandatory. Technical evaluation fee: USD $150. International shipping costs are the responsibility of the customer.
7. Limitation of Liability
CTQ shall not be liable for production losses, loss of profits, or indirect damages.
Maximum liability shall be limited to the commercial value of the purchased equipment.
8. Data Protection
Personal data is used to process orders, shipments, invoicing, and warranty claims. You may exercise your ARCO rights by contacting ventas@ctq.com.mx.
9. Governing Law
These Terms and Conditions are governed by the laws of the United Mexican States.
whichever occurs first.
Critical to Quality offers shipping services exclusively within Mexico.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
Upon delivery, the customer is responsible for inspecting the product. If any damage or defect is detected, it must be reported within 5 business days through the contact methods provided on our website.
SIMPLIFIED PRIVACY NOTICE
Critical To Quality S. de R.L. de C.V. (CTQ)
In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), Critical To Quality S. de R.L. de C.V., commercially identified as CTQ, with Tax ID (RFC) CTQ010426PB6, and address at Av. Alfonso Reyes 2615, Suite 901, Col. Del Paseo Residencial, Monterrey, Nuevo León, ZIP Code 64920, Mexico, hereby informs you of the following:
The personal data we collect (name, email address, phone number, address, tax information, and payment details) will be used for the following purposes:
• Processing orders placed through our online store.
• Managing shipments.
• Issuing invoices.
• Providing customer service.
• Handling warranties and RMA processes with the manufacturer Horner.
We may share your data with courier companies, payment platforms, and the manufacturer Horner solely for the purpose of fulfilling the aforementioned activities.
You may exercise your ARCO rights (Access, Rectification, Cancellation, and Opposition) by submitting a request to:
To review the Full Privacy Notice, please visit our website.
Contact phone number: +52 81 8311 6800
WARRANTY POLICY Horner Products Critical To Quality S. de R.L. de C.V. (CTQ)
Tax ID (RFC): CTQ010426PB6
Last updated: February 19, 2026
1. Scope of Warranty
PLC equipment manufactured by Horner and commercialized by CTQ is covered by the standard warranty granted directly by the manufacturer, Horner Automation Group (Horner APG).
The warranty period is:
• 2 (two) years from the date of manufacture, or
• 18 (eighteen) months from the date of commissioning,
whichever occurs first.
The warranty exclusively covers manufacturing defects under normal conditions of use, installation, and operation in accordance with the manufacturer’s technical specifications.
For the purposes of this warranty, “customer” shall mean the individual or legal entity that purchased the equipment directly from CTQ.
2. Warranty Exclusions
This warranty does not apply in the following cases:
- Incorrect installation
- Improper programming
- Misuse or operation outside manufacturer specifications
- Electrical surges or lightning damage
- Physical damage, impact, moisture, corrosion, or contamination
- Modifications or repairs performed by unauthorized third parties
- Equipment outside the warranty period
- Equipment not purchased directly from CTQ
3. RMA (Return Material Authorization) Procedure
3.1 RMA Request
In the event of a failure, the customer must:
- Contact CTQ at ventas@ctq.com.mx
-
Provide:
- Model and serial number
- Detailed description of the failure
- Approximate installation date
- Copy of purchase invoice
CTQ will coordinate with Horner APG to obtain an RMA number and provide shipping instructions.
The customer is responsible for backing up any programs or data stored in the equipment prior to shipment. CTQ and Horner APG shall not be liable for any loss of information.
4. Shipment of Equipment to Horner Facility
The customer is responsible for shipping the equipment directly to the Horner APG facility in Indianapolis, Indiana, USA.
The customer assumes all associated costs, including but not limited to:
- International freight
- Insurance
- Temporary export procedures
- Taxes and duties
- Customs fees
- Return shipping costs
The RMA number must be clearly indicated on the package.
Shipment of the equipment constitutes express acceptance of this Warranty Policy.
5. Technical Evaluation and Fees
Horner APG applies a mandatory technical evaluation fee of USD $150 (one hundred fifty U.S. dollars), applicable in all cases.
Estimated evaluation time is up to 4 weeks from the date the equipment is physically received at the facility.
Optional services:
- Detailed technical report on official letterhead: USD $215
- Brief report: no charge
All amounts listed exclude applicable taxes and bank fees.
6. Determination of Warranty Coverage
The determination of whether the equipment is within or outside warranty coverage shall be made exclusively by Horner APG and shall be final.
7. Post-Evaluation Scenarios
a) Equipment Within Warranty
Horner will proceed with repair or replacement at no cost for covered parts and labor.
The evaluation fee may be credited or reimbursed in accordance with current administrative policies.
b) Equipment Outside Warranty
A repair quotation will be issued.
• If the customer approves the repair, the evaluation fee will be applied as a credit.
• If the customer does not approve the repair, the equipment may be scrapped by the manufacturer.
• If the customer requests return without repair, all associated costs shall be the customer’s responsibility.
8. Limitation of Liability
CTQ does not guarantee specific evaluation or repair turnaround times.
CTQ shall not be liable for:
- Production losses
- Loss of profits
- Indirect or consequential damages
- Plant downtime
CTQ’s total liability shall be limited to the commercial value of the purchased equipment.
9. Acceptance
Shipment of equipment for evaluation constitutes full and unconditional acceptance of this Warranty Policy.